Often fixed by phone
- Frozen POS or PIN pad
- “Please Pay Inside” on a pump
- Pumps offline at the POS
- POS settings and updates
- Paper jams, dirty card readers
Help-desk numbers
Gilbarco, Verifone, Wayne and Veeder-Root.
Call the help desk first. It may fix it by phone.
| Brand | Covers | Phone | Hours | Source |
|---|---|---|---|---|
| Gilbarco | Passport POS | (800) 800-7498 | 24/7 | Invenco by Gilbarco support page |
| Gilbarco | Encore and Eclipse dispensers | (800) 800-7498 | Not listed | Encore and Eclipse owner’s manual, March 2026 |
| Gilbarco | Payment technical support | (877) 515-0939 | 24/7 | Gilbarco support page |
| Verifone | Commander, at unbranded stations | (800) 837-4366 | 24/7 | Verifone contact page |
| Wayne | Wayne dispensers, warranty calls included | (800) 289-2963 | 24/7 | Wayne warranty policy, December 2024 |
| Veeder-Root | Tank monitors, Red Jacket submersible pumps | (800) 323-1799 | Mon–Fri, 8 am–6 pm Eastern | Veeder-Root technical support page |
Branded station: Verifone says to use the help desk your fuel brand gave you.
Phone or truck?
Needs a tech on site
- A leak or damage: stop the pump
- Any repair inside the dispenser
- Filter changes
- Anything the help desk can’t fix
Sources: Gilbarco Encore and Eclipse owner’s manual, Verifone Commander help center, Invenco by Gilbarco support page, Wayne warranty policy.
Help desk says it’s the pump?
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